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Support - ieHIP® Digital Signage FAQs


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If you have questions not answered in this FAQ, please e-mail them to us right away and we'll answer them the soonest time we can.

  1. What is ieHIP® Digital Signage?
  2. ieHIP® Digital Signage is a client software designed for standalone or lone digital signage deployments. It is installed in a compatible PC to run a digital signage display like, LCD or Plasma TV or CRT Monitor. This can also be readily connected to a digital signage network managed or controlled by an existing ieHIP® Digital Signage Server via IP.

    Below is an example of a standalone or lone digital signage set up.

  3. What are the basic differences between the server and client versions?
  4. ieHIP® Digital Signage is a client software application or module which can serve as a standalone digital signage which can also be connected anytime to a digital signage network ran by an ieHIP® server. In a networked environment, a digital signage client pulls content from the server to display messages.

    ieHIP® Digital Signage Server is a digital signage management and server software that controls all digital signage clients or ieHIP® Digital Signages in the network. It can selectively push contents to any or all digital signage client(s) in the network.

  5. What is the recommended hardware and software to install ieHIP® Digital Signage?

  6. ieHIP® Digital Signage
    Hardware Software
    Intel Pentium® 4, 2.8 GHz processor or equivalent Microsoft® Windows XP Home with Service Pack 3
    DirectX-compatible VGA card Microsoft® Windows XP Professional with Service Pack 3
    512 MB RAM or higher Microsoft® Windows Vista
    Sound Card Microsoft® Windows XP Embedded
    CD-ROM or DVD-ROM Drive Microsoft® Internet Explorer 7
    600 MB disk space RealPlayer® 10.0 or later (optional; if real media formats are required for playback)
    TV Tuner (optional)
    Hi-Speed Internet Connection

  7. What information is displayed in the information window?
  8. This window displays the items that are played or being queued to play in the UniPlayer. It also displays information related to an object or folder in the Tree View Pane as well as the version number of the ieHIP® software.

  9. How will I get the version number of the software?
  10. Launch or start ieHIP®. Expand Setup --> About. The version number appears in the Information Window.

  11. Do I need to buy additional software to connect the ieHIP® Digital Signage software to the ieHIP® Digital Signage server?
  12. No. An ieHIP® Digital Signage can be at anytime configured to become part of a network of digital signage.

  13. Can I connect the ieHIP® Digital Signage software to a non-ieHIP® Digital Signage?
  14. No. It can only connect to an ieHIP® Digital Signage Server.



If you have questions not answered in this FAQ, please e-mail them to us right away and we'll answer them the soonest time we can.

  1. What type of media files does the software support?

  2. Content Type File Extension Needs 3rd Party Software
    YES NO
    Video (Including Animation) wmv  
    avi  
    mpeg  
    mpg  
    swf  
    mov  
    vob  
    m1v  
    ram  
    rm  
    flv  
    Images gif  
    jpg  
    jpeg  
    png  
    bmp  
    Web Data Dynamic Ticker/Crawls using RSS or text feed (.xml), url(.html, .htm)  


    Content Type File Extension Needs 3rd Party Software
    YES NO
    ATV/DTV/Internet Protocol TV ATSC  
    DBVT  
    IPTV  
    Data doc  
    ppt  
    txt    
    pps  
    pdf  
    Audio mp3  
    wma  
    wav  
    midi  
    asf  
    asx  
    mid  
    rmi  
    mp2  
    mpa  
    ra  

  3. Why is the output seemed to narrow or sometimes stretched-up?
  4. When designing your content, make sure that the image or animation you create matches also the dimension of the tiers. ieHIP® Digital Signage is basically designed to stretch- to-fit a content on any tier.

  5. Why is the output blurred or pixilated?
  6. When authoring or creating an ad, it’s important to consider the quality of the images or videos you use. Your artist can properly advice you the resolution quality that is suitable for large screen viewing.

  7. What is a ticker?
  8. Ticker is a tier that crawls horizontally and is usually assigned at the bottom of the screen. It can be a customized text message or RSS feed from the internet like weather forecast, stock market summaries and headline news.

  9. How can I connect to RSS feeds to supply the ticker?
  10. Note: Your computer must be connected to the internet.
    a.Expand Live Content.
    b.Expand Ticker.
    c.Expand RSS.
    d.Expand Playlist.
    e.Drag-and-drop any of the listed RSS categories into a playlist folder.


  11. How can I prevent my display from showing blurry texts?
  12. a.Right-click anywhere in desktop and select Properties. This will open    the Display Properties window.
    b.Go to Appearance tab → Effects button.
    c.Check the box next to Use the following method to smooth of edges    screen fonts and select Clear Type from the drop-down.
    d.Click OK to close the Effects window.
    e.Click Apply and then OK to close the Display Properties window.


  13. In my PowerPoint presentation, how can I make it to transition automatically to the next slide?
  14. You can do that by changing your PowerPoint Slide Transition settings. To change the PowerPoint Slide Transition settings:
    a.Open your PowerPoint file.
    b.In the Toolbar, click Slide ShowSlide Transition. Slide Transition    appears in the right-hand side of your slide.
    c.Under Advance Slide uncheck On mouse click.
    d.Click Automatic After and set the time it takes for the slide to go to the   next one.
    e.Click Apply to All Slides.


  15. How can I make my PowerPoint presentation automatically loop back to the beginning of the slide show?
  16. You need to change your PowerPoint Set Up Show settings. To change your PowerPoint Set Up Show settings:
    a.Open your PowerPoint file.
    b.Set your Slide Transition to automatic.
    To set the Slide Transition to automatic:
    1.In the Toolbar, click Slide ShowSlide Transition. Slide    Transition appears in the right-hand side of your slide.
    2.Under Advance Slide uncheck On mouse click.
    3.Click Automatic After and set the time it takes for the    slide to go to the next one.
    4.Click Apply to All Slides.
    c.After setting your Slide Transition to automatic. Go to the Toolbar again.
    d.Click Slide Show → Set Up Show. Set Up Show window appears.
    e.Under Show type, click Browsed at a kiosk (full screen) and Using    timings, if present under Advance Slides.
    f.Click OK.


  17. How can I make my PowerPoint presentation run directly as a slideshow?
  18. You can do that by saving your PowerPoint file as PowerPoint Show.

    To save your PowerPoint file as PowerPoint Show:

    Notice: Save your PowerPoint file first before doing the succeeding steps.

    a.Open your PowerPoint file.

    b.Set your Slide Transition to automatic.
    To set the Slide Transition to automatic:
    1.In the Toolbar, click Slide ShowSlide Transition.    Slide Transition appears in the right-hand side of your    slide.
    2.Under Advance Slide uncheck On mouse click.
    3.Click Automatic After and set the time it takes for the    slide to go to the next one.
    4.Click Apply to All Slides.
    c.Set your Set Up Show to full screen and use timings.
    To set your Set Up Show to full screen and use timings:
    1.Go to the Toolbar again.
    2.Click Slide ShowSet Up Show. Set Up Show window    appears.
    3.Under Show type, click Browsed at a kiosk (full    screen) and Using timings, if present under Advance    Slides.
    4.Click OK.
    d.In the Toolbar, click FileSave As.

    e.Type the File name. f.In the Save as type: field, click drop-down arrow    and change it to PowerPoint Show.

    g.Click Save.

    h.Go to the location of your PowerPoint file. Look for the one with the Slide    Show icon.

    i.Play your Presentation.



If you have questions not answered in this FAQ, please e-mail them to us right away and we'll answer them the soonest time we can.

  1. What will happen if I don't activate my installation?
  2. ieHIP® will Halt, Stop working, or will have reduced functionalities.


  3. What is the default drive for storing the media files?
  4. The default drive is D:


  5. Do you recommend downloading and installing the latest codecs and add-in applications?
  6. Yes, because though our software can support a wide range of codecs and add-in applications there are some codecs and add-in applications that require installation of the 3rd Party software or are may be outdated.

    The table below shows the supported file extensions that require installation of 3rd Party Software:
    Content Type File Extension Needs 3rd Party Software
    YES NO
    Video (Including Animation) wmv  
    avi  
    mpeg  
    mpg  
    swf  
    mov  
    vob  
    m1v  
    ram  
    rm  
    flv  
    Images gif  
    jpg  
    jpeg  
    png  
    bmp  
    Web Data Dynamic Ticker/Crawls using RSS or text feed (.xml), url(.html, .htm)  


    Content Type File Extension Needs 3rd Party Software
    YES NO
    ATV/DTV/Internet Protocol TV ATSC  
    DBVT  
    IPTV  
    Data doc  
    ppt  
    txt    
    pps  
    pdf  
    Audio mp3  
    wma  
    wav  
    midi  
    asf  
    asx  
    mid  
    rmi  
    mp2  
    mpa  
    ra  




If you have questions not answered in this FAQ, please e-mail them to us right away and we'll answer them the soonest time we can.

  1. Where are the step by step instructions?
  2. The detailed instruction to start, setup and configure your digital signage using ieHIP® is in your User's Manual and in the software's Online Help.


  3. What is a tier?
  4. A quadrant of the screen is referred to as tier and its size and order of appearance is set by providing the appropriate values of its X and Y coordinates and Z-index. The X and Y coordinates specify the values of the starting and ending points of the length and width of a tier. The z-index sets the order of tiers.


  5. How do I create tiers?
  6. Option 1: Copy-Paste-Edit
    a. Double-click Signage menu in the Tree View Pane to expand.
    b. Double-click Tier to expand. It contains sample tiers.
    c. Right-click any sample Tier.
    d. Click Copy.
    e. Right-click Tier → Paste. An additional item in Tier appears.
    f. Right-click the copied tier. Select Properties.
    g. Key in the new values in the properties window. See the figure below    for the sample tier properties window.

    Title: Labels the new tier.
    Upper Left X: Starting point of the horizontal side of a tier.
    Lower Right X: Ending point of the horizontal side of a tier.

    The X coordinates define the horizontal side of a tier. There are four X coordinates in a tier. These are at the upper left-hand corner, upper right-hand corner, lower left-hand corner and lower right-hand corner of a tier.

    When plotting the coordinates in the layout, only two are used as reference points: the Upper Left X which is the point where X begins and the Lower Right X which is the point where X ends. The horizontal side of the layout is equal to 100.

    Upper Left Y: Starting point of the vertical side of a tier.
    Lower Right Y: Ending point of the vertical side of a tier.

    The Y coordinates define the vertical side of a tier. There are four Y coordinates in a tier. These are at the upper left-hand corner, upper right-hand corner, lower left-hand corner and lower right-hand corner of a tier.

    When plotting the coordinates in the layout, only two are used as reference points: the Upper Left Y which is the point where Y begins and the Lower Right Y which is the point where Y ends. The vertical side of the layout is equal to 100.

    Example:

    Z-Index: sets the order of elements. The Z-index sets the order of the tiers. A tier with a greater z-index value is always in front of the other with a lower z-index value.

    Example: Below shows that Tier2 is in front of Tier1. This layout is composed of 2 tiers, Tier1 and Tier2. To put Tier2 in front of the other, the z-index of Tier2 is set to 1 while the other tier is set to 0.



    h. Click Save.

    Option 2: Add Function
    a. Double-click Signage menu in the Tree View Pane to expand.
    b. Right-click Tier → Add. The New Tier Properties opens.
    c. At the bottom of the New Tier Properties window click Template.
    d. Choose Tier.
    e. Key in the new values in the New Tier Properties window like Title, etc.
    f. Click Save.



  7. Is there maximum number of tiers?
  8. Users may be able to create as many tiers as he likes. However, users must take into account the system’s resources (processor, ram, etc.) needed to be able to display those media altogether seamlessly. Seamless display of contents is gauged by the performance of the hardware seen in the “Task Manager”. This should not go beyond 70%.


  9. What is the active tier?
  10. An active tier is a tier in the UniPlayer that is clicked or highlighted so that media or contents will display specifically in there.


  11. What is a layout?
  12. Layout refers to the overall look of the screen. It may be composed of a single tier or multiple tiers.


  13. How do I create a layout?
  14. To create a Layout, choose between 2 options:

    Option 1: Copy-Paste-Edit
    a. Double-click Signage menu in the Tree View Pane to expand.
    b. Expand Layout. It contains sample layout.
    c. Right-click on any layout sample.
    d. Click Copy.
    e. Right-click Layout → Paste. An additional item in Layout appears.
    f. Right-click on the copied layout. Select Properties.
    g. Type in the new Title in its properties window.
    h. Click Save.
    i. Expand the new layout folder and delete its contents.

    Option 2: Add Function
    a. Double-click Signage menu in the Tree View Pane to expand.
    b. Right-click Layout → Add. The New Layout Properties opens.
    c. At the bottom of the New Layout Properties window click Template.
    d. Choose Layout. Type the new values like Title, etc.


  15. What is a playlist?
  16. This is a set of media or device selections and their play order. The number of Playlist should be equal to the number of tiers created when applied to a configuration.


  17. How do I create playlist?
  18. To create a Playlist, choose between 2 options:

    Option 1: Copy-Paste-Edit
    a. Double-click Signage menu in the Tree View Pane.
    b. Expand Playlist. It contains sample playlists.
    c. Right-click on any sample playlists.
    d. Click Copy.
    e. Right-click Playlist → Paste. An additional item in Playlist appears.
    f. Right-click the copied playlist. Select Properties.
    g. Type-in the new Title in its properties window.
    h. Click Save.
    i. Expand the new playlist folder and delete its contents.

    Option 2: Add Function
    a. Double-click Signage menu in the Tree View Pane to expand.
    b. Right-click Playlist → Add. The New Playlist Properties opens.
    c. At the bottom of the New Playlist Properties window click Template.
    d. Choose Playlist. Key in the values like Title, etc.
    e. Click Save.


  19. How do I add media or device to the playlist?
  20. Adding an Image or Video
    a. Expand Signage menu in the Tree View Pane.
    b. Expand a media folder [example: Image].
    c. Expand Playlist.
    d. Drag-and-drop a media file from a media folder [example: Image] into a playlist folder under Playlist.
    e. Repeat until all desired media files are added.
    f. Expand the playlist to view the media files.

    Adding the Ticker
    a. Expand Live Content.
    b. Expand Ticker.
    c. Expand either Custom Message or RSS.
    d. Expand Playlist.
    e. Drag-and-drop the custom message or any of the listed RSS categories into a playlist folder.

    Assigning the Camera
    a. Attach the camera to the computer.
    b. Create a playlist folder.
    c. Expand Video in the Tree View Pane. It should contain several video items.
    d. Expand Camera. The name of the camera device should be listed there.
    e. Expand Signage.
    f. Expand Playlist. It should contain the newly created playlist folder.
    g. Drag-and-drop the name of the camera device into the playlist folder.
    h. Play Context → Device Command. It should contain the Camera Device.
    i. Drag-and-drop the Camera Device command on top of the camera device in the playlist folder.

    Assigning the TV
    a. Install a TV Tuner.
    b. Perform an Auto-Scan.
    c. Create a playlist folder.
    d. Expand Video.
    e. Expand TV. The TV Tuner should appear.
    f. Expand Signage.
    g. Expand Playlist. The newly created playlist folder appears.
    h. Drag-and-drop the TV Tuner device into the playlist folder.
    i. Expand Play Context → Device Command. It should contain the device commands.
    j. Edit the channel of the desired TV device command.
    k. Drag-and-drop the device command on top of the TV Tuner device in the playlist folder.

    Example: Playlist
                                      Playlist A
                                                └─ ATV Antenna
                                                └─ Name of the TV Tuner Device
                                                └─ Image A
                                      Playlist B
                                                └─ Image A
                                                └─ Image B


  21. How can I add schedules and durations to a playlist or configuration?
  22. These are called Play Time and to add the schedule and duration:
    a. Expand Signage menu in the Tree View Pane.
    b. Expand Configuration.
    c. Expand Play Context
    d. Expand Play Time.
    e. Drag–and–drop a Play Time item [example: Time] on top of a configuration folder under Configuration.

    Example 1: Configuration
    Time (Start Time: 12:00; End: 14:00)
       └─ Configuration A
       └─ Configuration B
    Time (Start Time: 14:01; End Time: 14:30)
       └─ Configuration C
    Configuration A and B plays consecutively from 12:00 to 2:00 and Configuration C starts at 2:01 and to 2:30.

    Example 2: Configuration
    Time (Start Time: 12:00; End Time: 14:00)
       └─ Configuration A
                       └─ Layout
                       └─ Playlist
    Time (Start Time: 14:01; End Time: 14:30)
         └─ Playlist A
         └─ Playlist B
    The Play Context item above Configuration A overrides the Play Time item above Playlist A thus Playlist A and B starts at 12:00 and ends at 2:00 as well.


  23. How do I set the schedule and duration in the play time?
  24. To set these in the Play Time, either create your own schedule or edit an existing template:

    To create a new Play Time:
    a. Expand Signage menu in the Tree View pane.
    b. Expand Play Context → Play Time.
    c. Right-click a play context item [example: Time].
    d. Click Copy.
    e. Right-click Play Time → Paste. A copy of the play time item appears.
    f. Right-click the copied item [example: Time]. Select Properties.
    g. Type the new values in the properties window. Fill-out only whichever is     applicable to a folder.

    Values Format
    Date Start Date and End Date Start Date Click on calendar button to assign date.
    Date and Time Start Date, End Date, Start Time and End Time End Date Click on calendar button to assign date.
    Date and Duration Start Date, End Date and Duration Start Time 24-hour
    Time Start Time and End Time End Time 24-hour
    Time and Day Start Time, End Time and Day Duration Length of playtime in seconds. Example: 5 (Equivalent to 5 seconds)
    Time and Duration Start Time, End Time and Duration Day Format is DDD referring to the first three letters of the weekdays Example: FRI
    Day Day Only
    Day and Duration Day
    Duration Duration Only

    h. Click Save.

    To edit an existing Play Time template:
    a. Expand Signage menu in the Tree View Pane.
    b. Expand Play Context → Play Time.
    c. Right-click the item to edit [ex. Time]. Select Properties.
    d. Type the new values in the properties window. Fill-out only whichever is applicable to a folder.

    The values and its format are:
    Values Format
    Date Start Date and End Date Start Date Click on calendar button to assign date.
    Date and Time Start Date, End Date, Start Time and End Time End Date Click on calendar button to assign date.
    Date and Duration Start Date, End Date and Duration Start Time 24-hour
    Time Start Time and End Time End Time 24-hour
    Time and Day Start Time, End Time and Day Duration Length of playtime in seconds. Example: 5 (Equivalent to 5 seconds)
    Time and Duration Start Time, End Time and Duration Day Format is DDD referring to the first three letters of the weekdays Example: FRI
    Day Day Only
    Day and Duration Day
    Duration Duration Only

    e. Click Save.


  25. How can I add transition and zoom to a playlist or configuration?
  26. These are called Play Commands and to add these Play Commands to a playlist or configuration:
    a. Expand Signage menu in the Tree View Pane.
    b. Expand Configuration.
    c. Expand Play Context.
    d. Expand Play Command.
    e. Drag–and–drop a play command item [example: Stretch On] on top of a configuration folder under Configuration.

    Example: Playlist
                                      Playlist A
                                                └─ Stretch On
                                                └─ Image A
                                                └─ Image B
                                      Playlist B
                                                └─ Video A
                                                └─ Video B


  27. How do I set transition and zoom in the play commands?
  28. To set the transition and zoom to a playlist or configuration, either create your own Play Command combination or use an existing Play Command template.

    To create a new Play Command:

    Note: Fill-out only whichever is applicable to a playlist or configuration.

    a. Expand Signage.
    b. Expand Play Context → Play Command.
    c. Right-click a Play Command item [example: Stretch On].
    d. Click Copy.
    e. Right-click Play Command and select Paste. A copy of the Play Command item appears.
    f. Right-click the newly-copied command → Properties.
    g. Type in the new values for:

    Note: Fill-out only whichever is applicable to a playlist or configuration.

    Title: Assigns a new play command name.
    Icon: Allows the user to browse for an image that will be the icon of the new play command in the Tree View Pane or just use default.
    Stretch: Drops down to Yes or No [zooming].
    Transition: Drops down to several transition styles and options.
    Mute: Allows user to check or uncheck the box to either turn off or turn on the speakers or sound.
    h. Click Save.

    To edit an existing Play Command template:
    a. Expand Signage menu in the Tree View Pane.
    b. Expand Play Context → Play Command.
    c. Right-click a template to edit [ex. Stretch On]. Select Properties.
    d. Type the new values in the properties window like Title, etc.
    e. Click Save.



  29. What is a configuration?
  30. A configuration consists of a layout and playlists assigned to each tier. The user has the option to reuse the configuration templates or create their own. This should be appropriate to the location, occasion and audience where signage is placed.


  31. Is it necessary that the layout and playlist must synchronize in the configuration?
  32. Yes. The number of playlists in the Playlist subfolder must match to the arrangement and number of tiers in a Layout.

    Example: Bay Hotel is the newly-added configuration folder. It contains the Layout and Playlist subfolders. Layout F from Layout has 3 tiers. Thus three playlists must be added into the Playlist subfolder to match the number of tiers found under Layout F. The order of the playlist must match the sequence of the tier so that the playlist plays in the correct tier.




  33. What is Live Update?
  34. Live Update is used to “pull” updates from the digital signage server it is currently connected to. This is applicable only when the system is connected to a digital signage server.


  35. How can I run Live Update?
  36. To run Live Update:

    a. Expand Signage → Site Info.
    b. Double-click Live Update.


  37. How can I get the Connection Settings?
  38. a. Right-click ieHIP® Manager icon in the System Tray.
    b. Click ieHIP® Connection. The ieHIP® Connection Settings window appears.


  39. I accidentally deleted a folder in the tree menu, how do I restore it?
  40. You can restore the deleted folder in the software’s Recycle Bin. To restore it:

    a. Right-click any folder in the Tree View Pane.
    b. Click Recycle Bin.
    c. Right-click the deleted folder and select Restore. The folder will be restored in the tree menu.


  41. Can I see actual playback of my contents from one of the ieHIP® Digital Signages in the network?
  42. Yes. To do so, you may need to enable the Remote Desktop Access provided by your Windows® Operating System in each of the digital signages in the network.




If you have questions not answered in this FAQ, please e-mail them to us right away and we'll answer them the soonest time we can.

  1. Is there an online manual?
  2. Yes. You can view and download our User’s Manual through our website at http://www.a5tek.com/ieHIP_resources_Downloads.php


  3. How can I get online support?

  4. Where can I get the latest version of this FAQ?
  5. The latest answers to our FAQs are found in our website at
    http://www.a5tek.com/ieHIP_Support_DigitalSignageFAQ.php